Thank you for purchasing an FTX product. It is Firstech’s mission to bring to market the best products and the best service, which includes protecting your purchase! The following contents define Firstech’s warranty policies for all of our products. To further ensure coverage, please make sure to register your product.
Authorized Products
Firstech’s warranty policies only apply to products purchased and installed by an Authorized FTX Retailer.
“Authorized Retailer” is defined by Firstech as a company who qualifies to purchase Firstech’s products directly from Firstech, LLC., or one of its approved distributors. Thus, products not sold nor installed by an “Authorized Dealer” are not covered by this warranty. This includes, but is not limited to, Firstech products sold on Amazon.com, eBay.com, Walmart.com and Newegg.com.
For more information on retailers, please contact us at www.ftxauto.com/find-a-dealer, or find an authorized retailer near you by using our Dealer Locator.
Installation
Firstech does not share responsibility for damage caused by faulty or improper installation by authorized or unauthorized dealers. Firstech recommends MECP certified technicians. Be sure to ask for the installer’s credentials and experience to ensure you are getting a high quality installation.
Return/Refund Policy
Firstech does not issue refunds for products purchased at authorized nor unauthorized retailers. If a product is found to be defective and/or malfunctioning and is within its warranty period, Firstech will only issue a direct or comparable replacement for the defective unit. No monetary compensation can be offered with any warranty claim.
Customers who would like to return their purchases, must consult with their original place of purchase, and are subject to that retailer’s return, refund, and exchange policies.
Firstech is not responsible for labor charges paid during warranty or troubleshooting work at authorized or unauthorized dealers.
General Warranty Terms
FIRSTECH IS NOT RESPONSIBLE FOR DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF DATA, LOSS OF REVENUE, AND LOSS OF ANTICIPATED PROFITS. FIRSTECH’S WARRANTIES DO NOT COVER ANY THIRD-PARTY DEVICES OR THE PERSONAL PROPERTY OF ANY CONSUMER. THESE WARRANTIES DO NOT APPLY TO FIRSTECH SOFTWARE OR TO ANY THIRD-PARTY SOFTWARE. ANY ALTERATION, CHANGE, MODIFICATION, OR REPAIR (OTHER THAN REPLACEMENT OF A REPLACEABLE COMPONENT) MADE TO THE PRODUCT BY A PARTY OTHER THAN FIRSTECH OR FIRSTECH’S AUTHORIZED SERVICE PROVIDERS VOIDS ALL WARRANTIES. FIRSTECH RESERVES THE RIGHT TO REFUSE WARRANTY REPLACEMENT FOR SUSPECTED FRAUD OR ABUSE OF FIRSTECH’S WARRANTY POLICY CONTAINED HEREIN. FIRSTECH’S WARRANTIES AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. FIRSTECH SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF THE LAW PROHIBITS FIRSTECH FROM DISCLAIMING IMPLIED WARRANTIES OR WARRANTIES OF MERCHANTABILITY, ALL SUCH WARRANTIES ARE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
The benefits conferred by these warranties are in addition to other rights you may have depending on your country, state or province of residence. Furthermore, some countries, states and provinces do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties, so the above limitations or exclusions may not apply to you. If any provision of these warranties is unlawful, void or unenforceable, that provision shall be deemed severable and shall not affect any remaining provisions.
Filing a Warranty Claim
Contact the original place of purchase and/or installation.
Firstech, LLC.
21903 68th Avenue South
Kent, Washington 98032
U.S.A.
Toll-Free: (888)820-3690
Company Website: www.firstechllc.com